Amy works with Chelsea & Westminster Hospital in London where we’re piloting a unique Neonatal Family Support service that helps families cope with the pressures and complexities of having a new born baby in intensive care.

“The parents I support are focused entirely on spending every minute with the baby they expected to be perfectly healthy. My challenge has been to let people know I am here to help without being intrusive, I try to make this difficult time a little easier, just being there purely for the emotional and practical support that doctors and nurses so often don’t have time for.”

Meet Amy, Neonatal Family Support Worker

“I’m Monica, a Family Support Worker in the Durham team, I have worked for Rainbow Trust for 10 years! When I’m not at work I enjoy spending time with my 20 year old daughter and my little dog, Rolo. I also like days out with friends, shopping and maybe the odd glass of wine.”

What’s the best thing about your job?

You always seem to sense when I’m feeling rock bottom, although you can’t make our problems go away you make our days that little bit easier.”

Meet Monica from the Durham team

“I joined Rainbow Trust eight years ago as a Family Support Worker for the Cumbria and Lancashire team. I am the lead worker for our drop-in and sibling groups. Before I joined Rainbow Trust I worked in a children’s home as a residential social worker and as a pastoral care worker at a residential school.”

What do you love most about your job?

“Knowing that I am making a difference to the families I support. Several families say that the type of support Rainbow Trust provides cannot be found anywhere else.”

Meet Carol from the Cumbria and Lancashire team

“I am a Family Support Worker for the Greater Manchester team, I started working for Rainbow Trust in September 2013. In my spare time I enjoy spending time with my family, running and watching my beloved Manchester City! I thoroughly enjoy working with children and families.”

What makes your job at Rainbow Trust worthwhile?

“Just being there for families whenever they need us and supporting them through such a difficult time”

Meet Sean from the Greater Manchester team

“I have been working as a Family Support Worker since October 2012. I’ve worked in many different jobs including as a soldier in the Armed Forces, a swimming instructor and a Teaching Assistant.”

What’s the best thing about your job?

“I can truthfully say that I enjoy everyday I spend at Rainbow Trust and feel very privileged to work with the families we support.”

Meet Oonagh from the Swindon team

“I’m a parent of two grown up girls and I enjoy spending time with my family and friends. My background is in Learning Disabilities, Fostering, Counselling Skills and Child Development. I have worked for Rainbow Trust for five years now.”

What’s the best thing a Mum has ever said to you?

“I don’t feel all alone anymore”

Meet Dawn from the Southampton team

“​I’m the parent to two teenage children and have been working for Rainbow Trust for 11 years in the Surrey team. Before joining Rainbow Trust I worked as a nanny and a trained Montessori teacher.”

What do you enjoy most about your job?

“I enjoy the variety and that no two days are the same. I support many families from very different backgrounds and it is a privilege to be part of their journey.”

Meet Lyn from the Surrey team

“I’ve worked with children and young people since the age of 18 as a play and youth worker. I love being around children because of their honest nature and carefree mind set. I have worked with Rainbow Trust for nearly 3 years now. I feel the work I do is worthwhile from just the simple things such as knowing that the transport I provide to a family allows parents to spend some quality time with their child who is in hospital.”

Meet Zak from the West London team

“I joined Rainbow Trust two years ago after training as a Social Worker and as a Thanatologist (the science of death). Being a Family Support Worker is a challenging role, involving a lot of energy and emotional skills. We provide space and time for families to be together and for children and parents to qualify their experiences. This is whether those involve a lot of time in hospital, the death of a child, or the ongoing crisis of living with the ‘unknown’ and the ‘uncertain’. This is a significant part of the role, which is rewarding everyday.”

Meet Panagiotis from the Central London team

“I’m Alison and I’ve been a Family Support Worker in the Essex team for nearly 10 years. I used to be a Classroom Assistant at a local primary school.”

What’s the best thing about your job?

“I enjoy the flexibility and feel that the service we provide is unique. I was once called an ‘angel’ and ‘awesome’!”

Meet Alison from the Essex team

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